Mac Support and The Serenity Prayer

Peter Wells, UNSW AustraliaPart of XW16

A sequel to last year’s presentation, we’re continuing to focus on what’s best for our customers, even if that means constant or drastic changes.

When supporting Macs in an enterprise environment, it’s worth remembering the Serenity Prayer: God, grant me the serenity to accept the things I cannot change, Courage to change the things I can, And wisdom to know the difference..

Peter Wells is a Desktop Analyst currently working with UNSW Australia. He is also a technology commentator, writing for the Sydney Morning Herald, and hosting the international edition of The Daily Tech News Show. He was previously front page editor for MacTalk, Australia’s largest Apple Community.